For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.


About the ordert racking information, kmovetech.com will provide order tracking numbers whenever the order status is changed into "Shipped" status. The shipping company's tracking number will be posted into every customer's account page. You will be notified by your registered email with this tracking number. Along with tracking number, customers will enter the shipping company's official website to check the shipping status of your package.


The following are some links of express companies.

DHL:   http://www.dhl.com/en.html    

EMS: http://www.ems.com.cn

TNT: http://www.tnt.com

FeDex:  http://www.fedex.com 

UPS:  http://www.ups.com.cn

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